The NBN Is Coming… How Will It Affect Your Building?

With the roll-out of the National Broadband Network (nbn) in full swing, almost one in every two properties throughout Australia are “nbn ready”. With that in mind, there is a growing need for strata managers and building owners to migrate certain services and upgrade technology to ensure they are operational at all times. By 2020, the nbn expects all premises in Australia to have access to the network.

“the nbn cannot guarantee 100% service uptime”

A critical service that will be impacted is the emergency telephone service required for all buildings with lift services. Unlike the existing copper lines connecting current residential and commercial properties, the nbn cannot guarantee 100% service uptime. As a result, in the event of a network outage, your emergency lift phone will not operate. It is a requirement for both Workplace Health & Safety legislation and Building Codes of Australia compliance to ensure emergency lift technology comes standard with a battery backup, powering the unit in the event of a network outage, caused either by a power failure or a service issue.

Lift Phone Technicians

Emergency lift phone technology will become non-compliant eighteen months after the premises’ nbn ready for service date. To register your emergency lift telephone lines or monitored fire alarms with the nbn, click here. Alternatively, check the nbn ‘ready for service’ date for your area here. Currently, there are four different types of nbn fixed line connections – all four will affect the operation of your emergency lift phone and will require a battery backup solution:

  1. Fibre to the Premises (FTTP) – a connection where an optic fibre line is run all the way to your premises
  2. Fibre to the Building (FTTB) – used when an apartment block or similar building is being connected to the nbn
  3. Fibre to the Node (FTTN) – where nbn fibre is run to a newly built cabinet and connected with the existing copper network
  4. Hybrid Fibre Coaxial (HFC) – used in circumstances where an existing ‘pay TV’ or cable network is used to reach the premises

If you have an FTTB, FTTN or HFC connection – your emergency lift phone will not work in the event of a power failure and buildings with these connection types must upgrade their lift’s emergency telephone technology. If you have an FTTP connection with a battery backup, you may still be out of compliance unless your emergency phone line is being actively monitored. It is a BCA requirement for all buildings with lift services to monitor their lift line 24/7, 365.

“DET keeps your lift phone operational 24/7”

VoIPforce have teamed with Telstra to provide a dual SIM, Duress & Emergency Lift Telephone Service (DET). DET integrates with existing technology provided by all major lift operators (Kone, Schindler, Otis, Pixel Technology and much more!). This means that should you ever change lift providers, you won’t need to update your emergency telephone technology. DET also future-proofs your emergency lift phone services with upgrades to your mobile technology wherever necessary.

The DET unit comes standard with twelve hours of battery backup, powering the unit in the event of a blackout. All units are proactively monitored 24/7, ensuring you’re always compliant and your passengers are always safe. Installed in either the MDF, Lift Motor Room or IDF – DET is the cost-effective, simple and headache free solution to the NBN problem.

For all your emergency lift phone requirements, contact DET info for more info or get a service scope today!


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