Welcome to the Duress & Emergency Telephony Service

Delivered by VoIP

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Why do you need DET?

The national roll-out of the nbn™ network  all duress and emergency telephony services connected via FTTN, FTTP or FTTB will need to migrate to a mobile back-up solution to remain compliant with relevant statutory codes and Workplace Health & Safety regulations.

WHY DO I NEED THIS SERVICE?

Installation

Enjoy a headache-free DET install from an nbn™ emergency telephony technician, an expert in emergency service integration and connectivity with Kone, Schindler, Otis, Pixel technology and more.

Compliance

Our DET units have been rigorously tested and pass all measures of compliance. VoIPforce have followed ACMA testing and regulations ensuring our DET units pass BCA & WHS compliance.

Monitoring

Future-proofing your emergency telephony, battery monitoring is carried out 24 hours a day, 7 days a week, providing real-time notification of telephony service issues including power outage or emergency backup.

Maintenance

All maintenance issues are addressed by our technicians to ensure we deliver a compliant emergency telephony solution with optimal performance of the DET service, assisting facilities management with onsite service and support.

Discover a cellular alternative to your Duress Emergency Telephony

Should I update my emergency phone technology before the PSTN line (copper wires) are disconnected?

Yes. It is essential to ensure your Duress & Emergency Telephones are operating under approved conditions and you are not breaching statutory legislation. It is also important to place your order early as we cannot guarantee there will be enough time for installation and testing if you wait until the last couple of weeks before your rollover to nbn™.

How does Duress & Emergency Telephony work?

The unit uses Telstra’s cellular network, with an alternative network deployed to ensure the phone is operational 24/7, 365. The DET unit comes standard with twelve hours of battery backup powering the unit in the event of a power failure. The DET service is proactively monitored for system health by our expert consultants, with a comprehensive maintenance schedule ensuring the unit is connected. All inclusive in the monthly bill.

How many units do I need if I have multiple emergency phone requirements?

One of our Romteck DET units can operate up to four emergency lines providing all terminate in the same MDF, IDF or Lift Motor Room.

I have a Duress Phone / BMU / Carpark Bollard - will DET work for me?

Yes. Our Romteck DET service supports all of the above emergency telephony services. For further clarification on compatibility with your requirements please complete a Service Scope Request.

What is included in my contract?

  • Cost of the DET unit (3G Gateway)
  • Standard installation via your Telstra authorised technician
  • 5 year battery and system warranty
  • SIM cards
  • Carrier charges (including monthly SIM charges)
  • Real-time monitoring of the unit, SIM and network (including proactive communications and service calls)
  • Unit repair or replacement due to standard wear & tear
  • Firmware upgrades
  • Pre and post-install communications audit for each service*
  • 4G/5G modem upgrade

* Site audits and installations in remote areas are subject to additional fees for travel time.

How long does an individual unit take to install?

Standard installation of a DET unit will generally take between 1.5 and 2.5 hours.

If I require more than one DET unit, will I incur any additional monthly fees?

Yes. Each unit is sold as a service that includes the cost of the unit, installation, maintenance and proactive monitoring. Each unit can have multiple services connected to it but they must terminate at the same distribution frame.

Is the DET unit compatible with communications equipment that typically provide an emergency line?

Yes. The DET unit is compatible with proprietary systems offered by companies such as Kone, Schindler, Otis, and Thyssenkrupp, as well as systems provided by Pixel technologies.

In most cases, existing emergency phone lines will not operate reliably in nbn connected premises; the DET unit simply replaces the existing copper wire connection with a cellular connection and is therefore compatible with all telephony infrastructure that exists for emergency services.

Contact us to discuss your Duress & Emergency telephony requirements today.

What happens after my 5 year contract ends?

Your service will rollover to a month-to-month service agreement and will cover 24/7 monitoring, SIM charges and hardware upgrades.

You want facts? We've got FAQs.

Any questions you have we haven’t answered here about our Duress & Emergency Telephony services, please don’t hesitate to contact us. Our consultants are experts in all things DET and are just an email away.

How do we get started?

If you require the DET service, please let us know a little more about your environment and requirements and we can begin a full service scope.

A Trusted Provider

The supplier of our DET units, Romteck Australia, have over 30 years of experience manufacturing electronic equipment with a focus on telemetry (predominately alarm signalling equipment for fire monitoring).

Romteck have significant experience dealing with mission critical applications of telemetry where getting cellular communications signals out of any building is of paramount importance. Romteck specialise in solutions where people’s lives are at stake.

Currently, there are 25000 Australian buildings relying on Romteck Fire Monitoring Equipment. Major clients include;

  • South Australian Metropolitan Fire Service
  • Tasmanian Fire Service
  • Victorian Fire Service
  • Fijian Government
  • AirServices Australia

Our DET units are 100% Australian designed, engineered, manufactured and supported. The DET units also follow and have passed stringent Australian Communications & Media Authority (ACMA). Romteck (our manufacturer) are registered on the ACMA website and the RCM (Regulatory Compliance Mark) can be found on the LCD screen of the unit.

It is also a requirement for the battery powered backup solutions to be proactively monitored 24/7, 365. If the solution is not being proactively monitored, you will not know if and when there is a fault in the unit. Our DET units are proactively monitored as standard. Periodic heartbeats to our monitoring centre confirm system health & functionality.

VoIPforce is an all-in-one Duress & Emergency Telephony solution delivered by VoIP.

VoIP, a systems integrator, has been at the forefront of innovation, emerging technology and customer service since its inception in 2000. With the passion, customer focus and drive of a startup – VoIP is in the perfect position to provide unmatched customer service while delivering, deploying, managing and maintaining complex logistical services and telecom solutions on a national scale.

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Get connected with DET.

Understanding your requirements and objectives is important to us. We listen and work together to create a truly unique experience.

Arrange a callback from our expert team & we'll be in touch!

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