Welcome to the Duress & Emergency Lift Phone Service

Delivered by VoIP


Why do you need DET?

As a result of the Australia-wide nbn™ connection, all buildings with an elevator telephone line connected via FTTN, FTTP or FTTB will need to migrate their lift emergency phone technology to remain compliant with relevant building codes and ensure they’re not breaching Workplace Health & Safety.



Enjoy a headache-free DET install from an nbn™ emergency phone technician, an expert in elevator service integration and connectivity with Kone, Schindler, Otis, Pixel technology and more.


Our DET units have been rigorously tested and passes all measures of compliance. VoIPforce have followed ACMA testing and regulations, with the DET units ensuring your building passes BCA & WHS compliance.


Future-proofing your elevator, battery monitoring is carried out 24 hours a day, 7 days a week, providing real-time notification of elevator service issues including power outage or emergency backup.


All maintenance issues are addressed by our technicians in order to deliver a compliant lift solution with optimal performance of the DET service, assisting building facilities and strata management with onsite service and support.

Elevate your emergency lift phone with our expert elevator services.

1. Should I update my lift phone technology before the PSTN line (copper wires) are disconnected?

Yes. It is essential to ensure your lifts are operating under approved conditions and you are not breaching Workplace Health and Safety legislation. It is also important to place your order early as we cannot guarantee there will be enough time for installation and testing if you wait until the last couple of weeks before your disconnection date.

2. How does the DET lift phone technology work?

The unit uses Telstra’s cellular network, with an alternative network deployed to ensure the phone is operational 24/7, 365. The DET unit comes standard with twelve hours of battery backup powering the unit in the event of a power failure. The DET service is proactively monitored for system health by our expert lift consultants, with a comprehensive maintenance schedule ensuring the unit is connected. All included in the monthly bill.

3. How many units do I need if I have multiple lifts?

One DET unit can cover up to four lifts as long as the lift lines all terminate in the same MDF, IDF or Lift Motor Room.

4. What is included in my contract?

  • Cost of the DET unit (3G Gateway)
  • Standard installation via your Telstra authorised technician
  • 5 year battery and system warranty
  • SIM cards
  • Carrier charges (including monthly SIM charges)
  • Real-time monitoring of the unit, SIM and network (including proactive communications and service calls)
  • Unit repair or replacement due to standard wear & tear
  • Firmware upgrades
  • Pre and post-install communications audit for each lift*
  • 4G/5G modem upgrade

* Site audits and installations in remote areas are subject to additional fees for travel time.

5. How long does an individual unit take to install?

Standard installation of a DET unit will generally take between 1.5 and 2.5 hours.

6. If I require more than one DET unit, will I incur any additional monthly fees?

Yes. Each unit is sold as a service that includes the cost of the unit, installation, maintenance and proactive monitoring.

7. Is the DET unit compatible with communications equipment provided by the major elevator companies?

Yes. The DET unit is compatible with proprietary systems offered by companies such as Kone, Schindler, Otis, and Thyssenkrupp, as well as systems provided by Pixel technologies.

In most cases, existing lift emergency phone lines will not operate reliably in nbn connected premises; the DET unit simply replaces the existing copper wire connection with a cellular connection and is therefore compatible will all telephony infrastructure that exists within elevators.

Contact us to discuss elevator phone requirements in your building today.

8. What happens after my 5 year contract ends?

The monthly fee will be reduced to $99 which will cover 24/7 monitoring, SIM charges and hardware upgrades.

You want facts? We've got FAQs.

If you have any other questions or queries regarding our elevator services, please don’t hesitate to contact us. Our lift consultants are experts in all things DET and are just an email away…

I need this service.

If you require the DET emergency elevator service, please let us know a little more about your environment and requirements and we can begin a full service scope.

A Trusted Provider

The supplier of our DET units, Romteck Australia, have over 30 years of experience manufacturing electronic equipment with a focus on telemetry (predominately Alarm Signalling Equipment for fire monitoring.

Romteck have significant experience dealing with mission critical applications of telemetry where getting cellular communications signals out of any building is of paramount importance. Romteck specialise in solutions where people’s lives are at stake.

Currently, there are 25000 Australian buildings relying on Romteck Fire Monitoring Equipment. Major clients include;

  • South Australian Metropolitan Fire Service
  • Tasmanian Fire Service
  • Victorian Fire Service
  • Fijian Government
  • Airservices Australia

Our DET units are 100% Australian designed, engineered, manufactured and supported. The DET units also follow and have passed stringent Australian Communications & Media Authority (ACMA). Romteck (our manufacturer) are registered on the ACMA website and the RCM (Regulatory Compliance Mark) can be found on the LCD screen of the unit.


It is also a requirement for the battery powered backup solutions to be proactively monitored 24/7, 365. If the solution is not being proactively monitored, you will not know if and when there is a fault in the unit. Our DET units come standard proactive monitoring. Periodic heartbeats to our monitoring centre confirm system health & functionality.

VoIPforce is a comprehensive solution delivered by VoIP. VoIP, a systems integrator, has been at the forefront of innovation, emerging technology and customer service since its inception in 2000. With the passion, customer focus and drive of a startup – VoIP is in the perfect position to provide unmatched customer service while delivering, deploying, managing and maintaining complex logistical services and telecom solutions on a national scale.

Trusted By

Get connected with DET.

Understanding your requirements and objectives is important to us. We listen and work together to create a truly unique experience.

Register interest & someone from our expert team will be in touch!

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