What is the Duress & Emergency Telephony (DET) Service?

A Service You Need, Made Easy.

RM4000 DET Unit

  • 1 x DET unit/service supporting up to four emergency service phones
  • 12 hour battery backup & upgrade options for larger batteries in cyclone prone regions
  • Dual SIM capability
  • 2 x integrated antennas with the ability to connect additional antennas for additional installations
  • Periodic heartbeat to VoIPforce monitoring centre to confirm system health & functionality

So much more than just a box...

  • Pre and post-install communications audit for each emergency service phone*
  • Configuration, installation and testing by a certifiedĀ technician
  • Provisioning of Telstra SIM & backup network SIM; including all voice and carriage charges
  • 24/7 proactive monitoring (power, SIM connectivity, phone and battery health)
  • Complete maintenance service including spares, battery replacement & onsite support
  • All mandatory technology upgrades due to obsolete technology come standard

*Ā  Site audits and installations in remote areas are subject to additional fees for travel time.

Lift Phone Technicians

Emergency communication management you can count on.

  • Effortless, all-inclusive solution
  • Budget friendly monthly fee vs. large upfront cost
  • Feature rich solution (Dual SIM redundancy, large battery life & proactive monitoring)
  • Telstra footprint and network coverage you can trust
  • Seamless billing with zero configuration downtime
  • No obsolete IT equipment; all mandatory upgrades are standard

Our Process

  • 1

    1. Installation

    Pre-install screening and testing ensures we know the full scope of work. From here, it's a simple same-day installation by an expert VoIPforce technician.

  • 2

    2. Monitoring

    We provide 24/7, 365 proactive monitoring for your DET unit. Using state-of-the-art monitoring software, we are able to troubleshoot faults in real time.

  • 3

    3. Maintenance

    Comprehensive maintenance comes standard with our DET service. With proactive monitoring, we provide rapid response to quickly rectify any issues.